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Managed Services AMC

ARC understands complex growth of Data Center technologies and skills required to manage & maintain such environments. ARC offers managed services for vast clientele within and outside UAE providing customized offerings including service levels depending on customer requirements. More than 20 years of regional experience, ARC uniquely combines technical knowledge, customer expectations, nature of business and offers tailored solutions suiting to each environment. Major offerings in managed services are;

  • Remote Monitoring and Management (RMM) from ARC NOC
  • On-Premise Service
  • 24X7 helpdesk services
  • Operational Services
  • Level-1, 2 and 3 Technical support
  • Custom service level agreements with average uptime of 99.999% availability
  • Access to pool of engineers trained on several industry leading technologies
  • Operational Services
  • Dedicated Technical Account Manager