With businesses today classifying 60% or more of applications as mission critical, the demands from users for increased uptime and availability is constantly growing. The challenge for most organisations is how to balance these demands with a need to control IT spend.
ARC understands the need to not only build and design just a “solution” to meet your project requirements, but the focus being on to build datacenters that sustain production value at all costs and ensuring an effective Return of your investments. ARC are system integrators for datacenters in the true sense that we not only build, design and implement the solution, but also take care of the infrastructure services of your datacenter on the whole, right from flooring to the UPS power supplies.
ARC offers a range of Disaster Recovery (DR) assessment services, each service designed to provide you with a clear understanding of your organisations DR requirements versus your current capabilities. Working with your team we quickly refine DR policies, develop reference architecture templates and provide a detailed DR delivery roadmap.
Being a true system integrator ARC always focusses on mainitaining an all-round in house expertise. This keeps us best prepared while proposing a solution. Regardless of your environment working on .NET or JBOSS technology, rest assured that ARC has fully qualified expertise in Linux and Windows environments to support your applications.
ARC specializes in applications such as setting up Microsoft Windows Domain, Exchange and has taken part in several turn-key projects involving deployment and migration of Active Directory, Exchange etc
ARC make the process of virtualisation simple. This ranges from helping to define the business case, working through the design process, understanding the technical implications and operational issues for ongoing management. ARC does not believe in going ahead with standard proposals for virtualizations, be it an SMB or an Enterprise organization, ARC follows a regimented, though lengthy process of capacity planning to fully understand your application/throughput and storage needs and propose the virtual solution concisely.
Be it vmware/hyper-v or Citrix ARC continually invests in its staff to ensure they stay ahead of the game in knowledge and best practices for virtual infrastructure solutions, which guarantees we can always deliver successful projects to our customers.
Enterprise Storage & Databases
ARC has wide-ranging experience in the selection, design and implementation of enterprise storage solutions for our customers. We can release the true value of technology by identifying performance, growth and capacity needs, whilst at the same time understanding the types of data that your business needs to hold.
Whether you are a large organisation, or a small to medium sized company, we can provide the following services in a package tailored to suit your business requirements and budget.
The key services we offer include:
- Storage sizing and implementation
- Migration of your old storage to the new storage with minimal downtime
- Storage Metro cluster implementation
- Storage replication/mirroring
- Implementation of Oracle/SQL Databases
- Configuration of Oracle RAC and Dataguard
- Oracle/SQL support and monitoring
- Remote database administration
- Performance monitoring
- Database migration
Data Protection & Archiving
When it comes to data protection and archiving, ARC’s solutions are entirely based on two factors,
Recovery Point Objective and
Recovery Time Objective
We work closely with our customers to understand the benefits of various technology options to select the most appropriate protection and archiving tools for their organisation. We provide a wide range of backup and archiving technologies at an enterprise and mid-range level, each selected to suit your specific requirement.
Networking & Security
Worried about your complex infrastructure and the need to effectively manage it’s networks? ARC understands the consequences of a choked up network and its effect on mission critical applications. ARC designs and maintains your network using its fully qualified in-house network architects who realise the key role that network play in the life of an IT environment.
Data security is a major concern of todays customers, particularly as virtualisation and cloud technologies change the way that private and public sector organisations manage data risk. ARC’s data-centric approach to this critical issue enables our solutions architects to create flexible, practical and robust solutions that maintain data confidentiality, integrity and availability across the enterprise.
IT Support & Helpdesk Services
Our Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast.. Over the years, we’ve continually refined our Help Desk, as well as our Help Desk Management Systems that makes this solution so powerful.
We can either create helpdesk entirely for your datacenters and customers or you could lease it from us for your projects or you could outsource your existing helpdesk to us. We ensure and encourage signing back to back SLA’s with our customers keeping in mind your need to have consistent uptime for your environment.
We it service provider, provide expert it products and services and enterprise IT consulting services and IT network consulting services to medium to large businesses and public sector organizations. Contact ARC for all IT consulting & IT product services.
Our Helpdesk process flow primarily incorporates,
Receiving tickets via web/mail/call
Assign tickets across our IT team
Monitor SLA’s for every ticket opened.
Diligent follow up’s with customer
Proper Escalation channels and ensure ticket closures.
Track tickets by user, asset, due date & more
Knowledge Base for future reference